Shipping policy
Shipping Policy
Processing Time All products are made to order. Once your order is placed, please allow 2–7 business days for production before your order is shipped.
Shipping Times Estimated delivery times after production:
- United States: 3–7 business days
- Europe: 5–10 business days
- Rest of the World: 10–20 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
International Orders International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 30 days of the estimated delivery date. We will work with our fulfillment partner to resolve the issue as quickly as possible.
Note: Since our products are print-on-demand, we do not accept returns or exchanges due to sizing errors. Please refer to our size guide before placing your order.
Contact Us
If you have any questions, business inquiries, or need support regarding shipping, please feel free to reach out to us via our official corporate contact details below:
Company Name: AYEL LLC Business Address: 1209 Mountain Road Pl Ne, Ste N, Albuquerque, NM 87110 Phone: +1 917 695 2540 Email: info@ayeldesign.com
We usually respond to all inquiries within 24–48 business hours.